Now Hiring

Plaza Orthodontics

14551 Manchester, MO. 63011

636-230-9933

Administrative Assistant

Welcome to Plaza Orthodontics We are thrilled that you are interested in a career in orthodontics. We look forward to learning more about you. Here at Plaza Orthodontics, our number one priority is providing quality care for our patients. We believe to provide excellent care, as a team, we need to conduct certain procedures, verbiage, and techniques in a timely, consistent fashion. We are seeking an outgoing, detail oriented, customer service candidate to be part of our growing business.

Period of Performance

Training will start on your hire date and will continue through a 90-day training period. You will be required to complete the 4-week Training Check-List. After the Training Check-List is completed, your skill level will be evaluated by the Office Manager. Once you pass the evaluation period, you will be responsible for working on your own.

Engagement Resources

The training manual will be given to you, it must be read within the first week of employment. The office manager or lead administrative assistant will be your trainer and best resource for on the job procedures and duties. We use WhatsApp as our team group chat to keep up with the news in the office. Our website provides a variety of patient care videos and other materials, https://www.plazaortho.com/. In addition to hands-on style training, we offer monetary incentive for candidates who are motivated and quick to learn.

Job Description

An Administrative Assistant’s priority is excellent customer service. This job is in the main hub of the office. The key to your success is effective communication with a smile. As the first person that patients meet either in person or by phone, this position will provide a welcoming introduction to the specialty practice we offer to our patients throughout the entirety of their treatment. This position is the “face and voice” of Plaza Orthodontics, starting with new patient phone calls, greetings with a smile at the door, scheduling their next visit, and assisting them with payments. This job requires attention to detail, organization, persistence, and accuracy.

Job Duties/ Responsibilities:

An Administrative Assistant will be responsible for the following.

Responsibilities	Description
Answering Phones	Most of the incoming calls will consist of setting up a patient’s initial consultation. It is very important to always answer with a smile in your voice.
Greeting New Patients	You are the first face that our patient and/ or guardian will see. It is your responsibility to look presentable and uniformed. You will occasionally check on patients in the lobby.
Scheduling New Patients	The Administrative Training Manual that will cover the step-by-step details of how to schedule new patient phone calls.
Scheduling Current Patients	Schedule the next appointment and either send them a text reminder or printout a reminder. Remember to follow the scheduling guidelines. If an issue arises, place the patient on hold and inform your Office manager for further guidance.
Opening/ Closing duties	You will be assigned duties that will change. It is your responsibility to complete your chores and initial off after completion. If you find anything not in working order, please inform your Office Manager. Some of your daily side duties will include: responding to emails, Weave texting service, correspondence between dentists and oral surgeons, and handling ‘New Patient Leads’.
Running Reports	A report will be assigned to you and may pertain to insurance, appointment frequency, and payments.
Taking Payments/ Collections	During your training period, any calls or questions regarding a payment will be handled by the Lead Administrative Assistant. After the main training period is complete, you’ll be trained on and responsible for payments and collections.
Scripts	This position creates patient letters and has the doctor check and sign letters. It is your responsibility to ensure the document is saved in the patient’s medical chart, as well as sent to the referred/ preferred office/ doctor.
Contracts	When a patient starts treatment in our office, they receive an official contract. Once the contract is completed by the patient it is your responsibility to witness it in its entirety. You will scan the contact into the patient’s chart, activate the contract, and set up the patient’s FPP.
Late Policy	The expectations are to clock in for every shift on time each morning. The third tardy or unexpected absence in 30-days period will result in a probationary period, any violation during the probationary period, will end in a written warning and after two written warnings will result in termination.