Now Hiring

Plaza Orthodontics

14551 Manchester, MO. 63011

636-230-9933

Treatment Coordinator

Welcome to Plaza Orthodontics. We are thrilled that you are interested in a career in orthodontics. We look forward to learning more about you. The treatment coordinator position is a crucial part of our growing business. This position includes a training and TRIAL period. Our number one priority is providing quality care for our patients. We believe to provide excellent care, as a team, we need to conduct certain procedures, verbiage, and techniques in a timely, consistent fashion. We are seeking a financial conscious, sales-oriented, personable candidate to excel in our growing business. We are excited to offer on the job training for a star candidate that is up for the challenge!

Period of Performance

Training will start on your first date and will continue through a 90-day period.

Engagement Resources

The training manual will be given to you, it must be read within the first week of employment. A Treatment Coordinator will guide and train you using the Training Check-List to ensure you are ready to direct a full new patient experience with confidence and compassion. The Manager and/or Treatment Coordinator will set daily and weekly goals. They will be the best resources for on the job procedures and duties. We use WhatsApp as our team group chat to keep up with the news in the office. Our website provides a variety of patient care videos and other materials, https://www.plazaortho.com/. In addition to hands-on style training, we offer monetary incentive for candidates who are motivated and quick to learn.

Job Description

A Treatment Coordinatoor’s priority is to see their assigned patients in a timely, and effective manner, while maintaining the ability to make personable connections with each patient. This job requires an outgoing, relatable personality. This position determines every new patient’s first view and experience at Plaza Orthodontics. This job requires financial awareness, attention to detail, and accuracy. This position executes the treatment plan provided by the doctor. It is crucial that you listen to the doctor’s directions, perform the procedures correctly, work efficiently, and accurately chart the patient’s visit.

Job Duties/ Responsibilities

A Treatment Coordinator (TC) will be responsible for the following:

Responsibilities	Description
Complete Every Other NPE on Time	You will be responsible for seeing every other new patient exam throughout the day. Every 30 minutes you will have another new patient exam. This position will be responsible for making sure you complete all necessary duties from the previous exam before moving on to the next patient. We want to eliminate all shortcuts that could result in emergency visits.
Form a Relationship with Your Patients	The Treatment Coordinator should be the smiling face that makes each patient want to stay and be a part of our office. Be outgoing, friendly, and personable.
SDS	Same Day Starts are becoming part of our culture. As the TC, your goal is to provide the patient with the knowledge base and confidence to convert as many patients as possible to new patients. We want to give the gift of time and convenience, ONE is preferred to get the patient started with their smile transformation. Our patients are excited to start treatment and so are we!
Have a Knowledge and Understanding of Orthodontics/Procedures	This position is responsible for thoroughly explaining each patient’s treatment plan. Thus, you must have knowledge and understanding of all appliances and procedures recommended throughout treatment. (Expanders, Space Maintainers, Extractions/Exposures, ETC…)
Chart Write Ups	This position is responsible for documenting all details from the New Patient Appointment in the patient’s chart. Be thorough and detailed in chart write ups. Details on professionalism in the patient chart are included in the Training Manual.
Taking Payments/Contracts	This position is responsible for coordinating the down payment and writing up the contract for all Same Day Starts. You must be comfortable discussing/ handling money, and be very cautious/detailed when taking payments and creating patient proposals.
Phone Calls	Daily calls include confirming the new patient appointments for the following day, calling late arrivals and no-shows to reschedule, and follow-up calls to all new patients for their next appointment and to discuss proposal terms.
TC Checklist	Follow the TC Checklist for each and every new patient, scan in all appropriate documents, records, and leave detailed notes for all communications with the patient or guardian, billing party, insurance company.
Late Policy	The expectations are to clock in for every shift on time each morning. The third tardy or unexpected absence in 30-days period will result in a probationary period, any violation during the probationary period, will end in a written warning and after two written warnings will result in termination.